Support & Customer Service

Contact Us

If you purchased your product from our website:

Please call 877-818-4461 or e-mail us at CustomerCare@Shoeline.com.

Website Customer Service Hours:

Monday - Friday

Orders & Returns

Shipping Delays

The current increased demand on shipping carriers nationwide continues to impact package delivery schedules, resulting in order delays. Please know it may take longer than normal for you to receive your shipping confirmation email, and we are working to ship your order to you as soon as possible.

What is the status of my order?

Your order should ship within 1-3 business days. Orders placed over the weekend or holidays will ship the next business day. Transit time begins the day after leaving our facility.

Once your order ships, you will receive an email with tracking information. The email will allow you to click on a link to the shipping provider website and track your order. You may also check your order status on our Order Status page or from My Account.

Can I change or cancel my order?

Once an order has been placed, we strive to ship it as quickly as possible. Therefore we cannot make changes to an order once it has been placed.

What is your return/exchange policy?

Visit our Return/Exchange Policy page for more information.

Payment Options

We accept the following:

• Visa
• MasterCard
• American Express
• Discover
• PayPal
• Apple Pay

We do not accept:

• Cash
• Personal Checks
• Traveler's Cheques
• CODs

How much does shipping cost?

At Shoeline.com, standard UPS Ground shipping is free with any order $99 or more.

We ship to the 50 United States, District of Columbia, all military APO/FPO addresses and Puerto Rico only.

View Estimated Delivery Time Map on UPS.com

Do you charge sales tax?

The applicable state and local taxes to be charged to your credit card for your online order will be calculated prior to order confirmation during the Checkout process. If you modify your shipping address after taxes have been calculated, your taxes will be adjusted accordingly.

Promotions & Specials

Promotional Code Usage

Promotions are special offers that we make to new and current customers. They may provide a discount on merchandise or a gift with purchase over a specific order value.

Before using any promotion, be sure to check our terms and conditions for specific guidelines and restrictions.

Rules Applied for All Promotional Codes

Limited one (1) time use per coupon / discount code per customer. Discounts will be applied if applicable once code is entered into our "Coupon / Promo Code" box at checkout. Online offers have no cash value and are not redeemable for cash. Not valid on previous purchases or when combined with any other promotional offer.